Symbio Solutions is different; we know what the potential looks like, the threat landscape
is continuously evolving and choosing to work with best of breed technologies and
partnering with vendors who think “outside of the box” is paramount for any successful
project.
Providing technical expertise is at the forefront of everything we do – from the
inception of a project right through to completion and ongoing support.
As technical consultants, we do exactly that – we look at your business from the
outset of the project: we take the time to understand your business and its particular
needs and issues. We see this as an essential for a truly successful outcome. Our
experienced consultants are skilled at mapping out requirements; we’ve tailored
a comprehensive series of online forms to ensure that we capture all the project’s
details.
Continuity and a good working relationship are key factors in successful projects,
so the consultant who works with you at the pre-sales stage will manage your project
throughout its life cycle. Throughout the time we’re working together, you’ll have
unrestricted access to our technical consultants; this gives you technical advice
and expertise whenever you require it, you can check progress when you need to,
as well as addressing any concerns before they escalate into problems which impact
the project.
Once we’ve have gathered all your business requirements, we develop a comprehensive
scope of work for the project; this translates into a detailed project plan which
is used to ensure an efficient implementation. As your project nears completion,
we will prepare the relevant support documentation, in readiness for handover to
you and the ongoing support team.
Whilst we have an appraisal and feedback opportunity at the end of every project,
we welcome feedback at any stage of the process, as we’re constantly looking for
ways to improve our services.